Product Support

How to configure Intesis WMP AC gateways with Ubiquiti Unifi Wi-Fi

Problem: Intesis WMP type interfaces (eg. PA-RC2-WMP-1) can’t see a Ubiquiti Unifi wireless network with WPA encryption.

Solution: With the Ubiquiti Unifi there is a trick.

Before starting the network configuration process, please be aware that there is a difference between 1st and 2nd generation Intesis WMP devices

  • 1st generation Intesis devices (MAC address starting with 001D) only support 802.1b mode  
  • 2nd generation Intesis devices (MAC address starts with CC3F) support 802.1b/g/n

 Please log in to your router configuration page and review the configuration settings for 2.4GHz band - see screenshot below.

Figure 1 Mode and Band Configuration

  • If you are using Ubiquiti Wi-Fi it may be necessary to enable and set the 2G "minimum data rate control" to 1Mbps. 

Figure 2 : Data Rate configuration 

If, after following the steps, the problem persists, please open a ticket via the HMS-Intesis Tech Support web page…

Ivory Egg uses cookies to make your experience better and provide necessary site functionality. By using our website, you agree to set the cookies and accept the privacy policy